If you cannot find the answer you are looking for please contact us

Which internet browsers is the Crossword Club compatible with?

We recommend you use either Internet Explorer 7 or Firefox 3, but the Crossword Club should be compatible with all modern browsers

If you still use IE6, you may find that some crosswords print out on more than one page. To change the text size, go to 'View' at the top of browser window, select 'Text size', and choose 'smaller' or 'smallest'. The crossword should then print on to a single sheet.

What are the buttons on the interactive crossword grids for?

Reveal – Allows you to select a clue and reveal the answer

Check – Allows you to enter an answer and check if it is correct. Checking will only highlight the letters in the answer that are correct

Revert – Allows you to clear all the answers you have inputted into the crossword grid

Solution – Allows you to view the answers to the whole crossword

Print Crossword – Allows you to print out the crossword. Please note that some puzzles, such as the Saturday jumbos, may print out on more than one page

Save – Allows you to return to a partlially-completed crossword

Submit - Allows you to submit prize crosswords. Only available for selected puzzles

Which crosswords can I submit online?

You can currently use the submit button to send in your answers for the Times Saturday, Times Jumbo, T2 Jumbo, Sunday Times Cryptic, and Club Monthly puzzles. Go to our prize puzzles page for more information

Why does Times Online use cookies for registration?

Cookies enable us to recognise you and remember your access privileges each time you visit the Crossword Club and make future logins to our website simple. While we do use cookies to track activity on the site, your personal information is confidential and will not be shared with a third party. For more information, please see our privacy policy

How do I enable cookies on my Web browser?

You must ensure that your Web browser is set to accept cookies. If not, please follow the instructions provided in the links to change your current settings

Internet Explorer

Firefox

Safari

I can't remember my user name or password or need to change my details

Go to your Times Online profile then click on the 'Edit my profile' link. You will be asked for your user name or e-mail and your password. If you have forgotten what they are, click on the 'Forgotten your details?' link to retrieve them. If you need to change any personal details, such as your e-mail address, once you have logged in you will then be able to edit your profile

I bookmarked the Crossword Club, but it’s not working any more. Why?

From time to time, we have to change the site structure and in some cases bookmarks or links may be broken. If you find a bookmark no longer works, it is best to find the section you are looking for using the on-site navigation, then set another bookmark

Why can't I access Times Online from work?

Some computers in organisations and institutions are set up with what is known as a firewall. This filters information coming in and out of the organisation, to prevent viruses and restrict the internet use of staff. A firewall may prevent information getting in or out of a protected network and this may stop you downloading software etc. Contact your IT administrator to see if your organisation has such a firewall

How do I enable JavaScript in my Web browser?

Internet Explorer:

1. Select Internet Options from the browser's Tools menu.
2. Click the Security tab.
3. Click Custom Level in Security Level for this Zone.
4. Scroll down to Scripting, near the bottom of the list.
5. Under Active Scripting, choose Enable.
6. Click OK to leave Security Settings. Click OK to leave Internet Options

Firefox:

1. Select Options from the browser's Tools menu.
2. Click the Content tab (with the "globe" icon).
3. Make sure the box next to Enable JavaScript is checked

Safari:

1. Select Preference from the browser's menu.
2. Click the Security tab (with the "lock" icon).
3. Make sure the box next to JavaScript is checked