Here are the answers to some of the more common questions that have been sent in via the feedback email address. We will add further FAQs as and when appropriate. If you have a technical issue that isn't answered below then please see the last link.

Where is Killer?
How do I add or delete notes?
I can't see the puzzles/The links don't work
How do I print the puzzles?
Can I increase the grid size when printing?
Browser compatibility
Where do I find the solutions?
The puzzles are blocked
Where are the Sunday puzzles?
I have a different technical question

Where is Killer?

Killer Su Doku is now available in our Killer Su Doku section.

How do I add/delete notes? (pencil marks/corner numbers)

To make a note of possible numbers in a cell use the Shift or Ctrl key whilst typing the number. If you are using the number keypad, you will need to use Ctrl. You can delete notes by using the same process to remove individual numbers or use the 'delete' to clear the square. For further details please click the 'Help' button within the application. Back to top

The links on the Su Doku home page don't seem to work

POP-UPS: The Su Doku website uses pop-up windows, but your browser may be set to disallow pop-ups.

To enable pop-up windows for www.puzzler.com in Internet Explorer: Tools menu, Pop-up blocker, Pop-up blocker settings. Type www.puzzler.com in the Address of Web site to allow box, then click Add. The security level needs to be set to Default: Internet Explorer, Tools, Internet options, Security. Check the Security level for this zone. The browser slider should be set to Medium. Alternatively, add timesonline.co.uk to the list of Trusted sites. Back to top

ADD-ONS: The website may not work with certain Add-ons, in particular, Google Toolbar, unless the Toolbar is tuned accordingly.

This is because most toolbars overwrite browser settings (eg, pop-up blocking). It is possible to disable specific Add-ons. To disable add-ons in Internet Explorer, Tools > Manage Addons - Enable or disable addons. Close your browser and restart. Back to top

How do I print the Puzzles?

All Su Doku puzzles are printable. You simply need to open your chosen puzzle and then click the 'Print' button towards the top of the screen, next to the Times Online logo. Back to top

The application is designed for a resolution of 1024*768. If you are looking at the application in 800*600, you may find that the 'Print' button is hidden over the top of the Times Online logo. Back to top

Can I increase the grid size when printing?

You can print the grid at a larger size by using your printer settings to scale the image up. Each printer will have it's own individual way of doing this, but in general you will be able to adjust the scale in the 'preferences' or 'advanced settings' when the grey printer window opens on your screen. Simply move the scale up from 100% to something like 125%. Back to top

Alternatively, PC users can look to use the 'print screen' key on your keyboard to copy the screen content, copy into Microsoft Paint, cut and copy the grid image and then paste into Word, from which you can increase the size of the image. This option can also be used if you want to print multiple grids on one sheet of paper. Back to top

Apple Mac users can use the 'Apple Grab' functionality to achieve a similar result. Back to top

Browser compatibility

A third of issues are due to people using an old or unsupported browser. Make sure you are working on an up-to-date browser. Our puzzles work on Internet Explorer 7.0 and above, Firefox 3.0 and above, Google Chrome 2.0 and above, and Safari 3.0 and above. Back to top

Where do I find the solutions?

The full solution is available by clicking the 'Grid' link under the 'Verfiy/Reveal' section at the top of the puzzle window. You can also reveal individual cell answers by clicking 'Cell'. Back to top

My company is blocking the puzzles

We are aware that some users are now unable to see the puzzles because the company that they work for has blocked websites containing games or puzzles. We are aware of this and will do our best to rectify it, however in some cases this may be out of our control. Also take a look at the pop-ups and add-ons FAQ. Back to top

Where are the Sunday puzzles?

At the moment, our online application only carries Su Doku puzzles from The Times. Back to top

I have a technical issue that isn't answered above

If you have a technical issue that isn't answered above, please contact our technical help and advise us of your browser and version, operating system and details of any firewall/security programs installed. Back to top

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