Adam Sherwin, Media Correspondent
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Tickets for this year’s Glastonbury Festival were snapped up yesterday in the record-breaking time of 90 minutes.
Music fans swamped the event’s booking telephone line and website after they went on sale. By 10.45am 137,500 tickets had been sold for the festival, which returns after a year’s absence to its Worthy Farm home, in Pilton, Somerset.
An extra 27,500 revellers were able to get their hands on a ticket this year after organisers won approval to boost the capacity to 177,000. But it did little to satisfy the huge demand for the festival, as countless would-be revellers were left disappointed after missing out on the £145 tickets.
The official festival website crashed 30 minutes before the tickets went on sale as it struggled to cope with a surge in demand. A message appeared at 8.29am, which read “Sorry for the inconvenience”, and urged people to be patient.
Parents conscripted teenage children into online ticket-buying attempts, while even students got up early to commandeer entire internet cafés at 9am. In an effort to beat the touts, fans had to register for the tickets by supplying a passport photograph and personal details.
People then had to quote a reference number before buying the tickets. Despite fears that the system could prove unpopular, about 400,000 fans had registered, giving themselves a smaller than one-in-four chance of grabbing a ticket.
Michael Eavis, the farmer who runs the festival, said: “We had 250,000 people queueing to get through at any one time. It’s brilliant.
“We’ve been doing it for 37 years, so we must be getting something right.”
Arctic Monkeys, the Killers, The Who, Kaiser Chiefs, the Kooks and Dame Shirley Bassey will all play at the festival, which takes place from June 22 to 24. Mr Eavis offered hope to disappointed fans, as they can try their luck again on April 22, when tickets that have not been paid for or are no longer wanted will be back on sale.
“There could be 15,000 to 20,000 of those tickets available,” he said.
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In this modern day digital age surely it would be easier and fairer to hold a lottery on the Glastonbury tickets for all those who have registered previously for tickets. Any person or group not replying to an e-mail in a certain time would loose the ticket to the next on the list.
This would have the added advantage of reducing the possibility of unscrupulous touts getting their grubby hands on the sought after tickets and the ticket distributors would not have to enlist massive bandwidth for the day the tickets go on sale.
Isnt it about time the organisers made it a bit easier for all those paying customers that (apart from the buying of their ticket) enjoy every other aspect of the Glastonbury teams work?
Gareth, Didcot, UK
i am so dissapointed i didnt get a ticket i have never been but have wanted to for soooo long and this was my chance i was up at 7:30am and extremely excited, but i didnt get one, never mind maybe next time ay all i can say is u need more fields lol.well, well done to those who got a ticket and have a fab time ur very lucky. x
Lacey whitwham, plymouth, devon
My friend stayed up all night so he could be on his computer in time. Still we didn't manage to get tickets. So dissapointed as my son is playing there this year. I first took him to the festival aged 13 and now aged 28 he will be performing. can't beleive that I will not get to see him. He is the drummer in Liz Green's band and they won a competition. i was told today that they are opening on the Pyramid stage on Saturday afternoon. Been to the festival around 10 times and worked there. I am so dissapointed. Have a great time. take care of each other.
Christine, Oldham, England
Eavis runs a great festival but he has little respect or empathy for people attempting to buy tickets. He calls it a success but a poor online infastructure hardly testifies this. Approx 300,000 people registered for Glastobury before 28th Feb but this wasn't enough for the organisers, so they extended the registration period for another week - putting more strain on the system when the 150,000 tickets went on sale. This should be simple eCommerce but for some reason, best know to Eavis, they insist on using a ticket agency that can't cope with the demand the Glastonbury festival has gained.
Phil, Nottingham,
People who were lucky enough to get through and buy tickets were then able to refresh the order form and buy tickets for their friends. Some people bought up to 40 tickets because the system that Seetickets was operating allowed them to get back to the order page easily instead of being disconnected after the transaction. This stopped others getting on to the order page and made it less of an even playing field.Check out comments on efestivals message boards for reactions to this glitch.
Raphaela, Gwent,