Simon Crerar
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Trading standards officers are investigating a ticket agency which reportedly failed to supply hundreds of tickets for last weekend's V festival.
There are fears that many more fans will be disappointed by not receiving their tickets for the Reading and Leeds festivals and concerts by George Michael and Madonna.
A spokesman for Islington Council said: "Islington Council's trading standards are aware of SOS Master Tickets and are in the process of carrying out an investigation into their activity.
"So far there have been more than 300 complaints to the national Consumer Direct helpline."
The BBC said hundreds of music fans were left angry and out of pocket after their tickets for last weekend's V Festival on twin sites in Essex and Staffordshire failed to turn up.
Customers who bought V tickets from SOS were sent an email from the company's managing director, listing a Spanish address, promising refunds and compensation, it said.
But the website had been taken down and all phone and fax numbers were unavailable.
The company is registered to a residential address in Islington, the story said.
Graham Burns, chairman of the Association of Secondary Ticket Agencies, told the Press Association: "The website has been up for four or five months.
"We alerted the authorities to this some months ago, because the prices they were offering for tickets were simply not achievable.
"They were offering a weekend's camping at these festivals for £200, and that is not a realistic figure."
Mr Burns estimated that 1,500 to 2,000 people could be affected across all the events, with an average loss of £400 giving a total figure of £600,000 to £800,000.

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I purchased 8 tickets for coldplay sheffield and received nothing. Thankfully on my credit card as it came to over 700 quid. Fingers crossed i'll get my money back..
Louise, Thorngumbald, East Yorkshire
I have tried to contact SOS master ticket regarding my 2 coldplay tickets for the o2 arena on 14th December which still havent arrived after paying £155.00 on June 30th! There has been no response to my emails and I now am unsure what to do to get my money back. can anyone help? SMcAfee London UK
siobhan, london, UK
I too have bought tickets through a company which came out top on google as an advertised link.Got ticket for coldplay at 02 Arena £125 , but address is in Florida , and only a email address. I received a reference number thru football ticket shop, which sells cricket only and only in advance!!dodgy
James Hayton, London, UK
I have bought tickets for Tina Turner March 2009 at O2 - feel like I may have been scammed to - will be ringing Consumer Direct £250.00 plus postage seemed genuine - locked site etc., and even been given a reference number - not so sure now - Web Site was in Florida but through Football Ticket Shop!
christine hayes, london, United Kingdom
I have bought tickets for Tina Turner March 2009 at O2 - feel like I may have been scammed to - will be ringing Consumer Direct £250.00 plus postage seemed genuine - locked site etc., and even been given a reference number - not so sure now - Web Site was in Florida but through Football Ticket Shop!
christine hayes, london, United Kingdom
I got stung for 4 madonna tickets for a show that simply doesn't exist.
Luckily I instructed my bank to ban any transactions to that company & they are trying to recover the money.
I guess the words I want to use are not appropriate here.
steve, Balatonfured, Hungary
Booked tickets for Madonna Wembley on the official CandyTour website which said was sponsored by the footballticketshop. I got an email on Monday from footballticketshop that they were supposed to purchase the tickets from SOS ticketmaster but the company went into liquidation.Was it a big scam?
Augusta, London, U.K.
Oh my god! The slow realisation of a total scam has left me so upset! I now have to find £300.00 to give the money back to my friends, I feel so ANGRY how can they get away with this?
Natalie Creevy, Colchester, England
my daughter has also purchased tickets which have failed to turn up surely something can be done
sue, ilford, england
also been done for stevie wonder tickets,am normally very alert to anything like this, but only found out concert was on when all tickets was sold, did google search and this company was top of list,feel so annoyed with myself ,luckily booked with proper agents to see him again,
steve, wigan, england
i saved for months to be able to go to V with my friends now i have lost £185.00 and didnt get to go its outragious that this should be allowed to happen i was told i would get a full refund and im still waiting.
david hare, Basildon, England
Just learnt by looking at this site that I have been scammed too! Brought 4 x Madonna tickets for Wembley for £1,000 so have been well and truly stuffed! Card company are closed for the weekend - fat lot of use. Have booked hotel too and can't get money back on that either. Any one got any advice??
Cindy, Stoke on Trent, UK
Great advice Jo - rang Consumer Direct and as I paid by credit card I am legally entitled to get my money back. They even give you the template letter to write to your credit car company. You gat a case number to quote and they were well aware of SOS Ticketmaster. Gave me peace of mind to thanks Jo!
Cindy, Stoke on Trent, UK
Why police isn't involved to catch these criminals???
Pete, Leeds,
I am in total shock of this scam. I bought 4 tickets to see Madonna and took money from my friends on top of that.
Not only am I unable to retrieve my tickets as the phone and site are down but I am angry that they actually got away with it.
Is there any way we can file an official complaint????
Carla, London,
OK, I was done too - £409.00 for Madonna Tickets.
A b-day (Sept 13) gift for a huge fan who has never been to ANY concert before!! Guess I shouldn't expect tickets in the post then........
L Hawkes, Swindon
Lisa Hawkes, Swindon, England
I bought 2 tickets for my partner too see Madonna on the 11/09 unfortunatly tickets never turn up and costed me £274.95.I hope to get reimbursed but still very disapointed for my partner she is a big Madonna fan and it was for her 30th birthday .I hope these people won't get away with this.
Steve
Steve Gibon, Canterbury, kent
i bought 4 tickets for george micheal, needless to say they never turned up.They cost 370.00 its now not about the money
its the fact that these people can get away with this.
lorraine beach, cheshunt herts, england
i bought my daughter 4 stevie wonder tickets for her 21st birthday paying £504. What a con
kay pandei, cardiff, wales
I'm another unfortunate person who has been scammed my SOS Master ticket. Paid £186.00 for 2 George Michael Tickets but did not receive them. Luckily I paid on Credit Card so I believe this will be reimbursed to me but I am still really disappointed not to be going to the concert.
R. Scrowther, Crawley, West Sussex.
I live in Ireland and bought three madonna tickets from this company. I booked flights which I cannot get a refund on and these tickets were a gift to my husband who has never seen madonna and as I was looking forward to seeing this great performer.With flights I am now 500 euro out of pocket.
Tina Foster, Dublin, Ireland
I purchasd 3 tickets for V festival in Staffordshire. I was told by e.mail that i should meet somebody there and was given a mobile number to ring on the day to arrange to meet him. I travelled back from Czech where i live . then i got the e.mail and after trying to contact all lines were dead.
Tim Sexton, Prague, Czech
If you have been affected by this and need advice then call Consumer Direct on 0845 404 0506, the more complaints against this company the better chance of sorting them out!!
jo, Leamington Spa, Warwickshire
We have been scammed for V Festival tickets at Hylands Park by SOS Ticket Master! We are now trying to get a refund through our credit card company. Why is this being allowed to happen? If it was set up like Glastonbury there would be less opportunity for these people to be able to operate!!!!!!
Caron Davis, Brentwood, UK
I too have paid for George Michael tickets by credit card and extra special delivery... NO TICKETS. Where do we go from here?
Sue Coley, Whittlesey, Peterborough
Sue Coley, Whittlesey, Cambs
hi i purchased two Madonna tickets for sat 23rd august and used sos but after booking felt like i had made a mistake and phoned up they reassured me they were genuine so i was hopeful well didnt recieve and bought more tickets!! hope they ROTT IN HELL!!!WILL CLAIM HOPEFULLY FROM BANK CHARGE BACK
SABRINA, BRISTOL, england
I have bought two tickets is see George Michael in concert at Earl's Court , from Sosmasterticket. Please can you send me an e-mail to find out when I'll receive the tickets . Reply to me before the 24th Aug . Also please can I have advice on what to do next, for I've paid by credit card.
Urszula Dembowska, London , GB
I too ordered 2 tickets for George Michael concert on Sunday 24th August in June, and ironically paid extra for Special delivery!! No tickets, and no way of contacting by phone, email etc.
Julie Gibbison, Mansfield, Nottinghamshire
Hi,
I took a risk and ordered 2 tickets for Coldplay at the O2 Arena
for 15th December 2008. I should have listened to my gutt instinct and not ordered, but it was for my eldest daughter's
birthday present. So I took the risk. Don't suppose I will receive tickets.
Ness.
Ness, Ringwood, England
My friend and i bought George Michael tickets for £110 each plus £4.95 postage - the tickets never turned up and i was unable to contact them at any level. They just disappeared with our money. They also took an extra £3 off my credit card just for fun!
Caroline Cook, London, UK
myself & 2 friends brought V tickets off SOS Ticket master back in April ......I only used them as they were number 1 on google listing so it never crossed my mind they were not geniune!!!!!
Sharon caldwell, telford, shropshire
I purchased tickets for the V-Festival in Staffordshire from SOS Masterticket. No tickets, just disappointment & anger at being conned. Official tickets sell out so quickly they are beyond the reach of many genuine fans. Better regulation of this industry is needed, including official ticket sales.
Helen, Glasgow, UK