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Devious promoters who try to attract theatregoers by quoting selectively from reviews face prosecution under new European laws.
The Unfair Commercial Practices Directive, which comes into effect in Britain next April, bans promotions that are “likely to deceive the average consumer, even if the information is correct”, provided that it is likely to cause him to buy a ticket. The legislation specifically bans commercial practices that impair appreciably the consumer’s ability to make an informed decision.
For example, the editing of a reviewer’s description of the West End production of Saturday Night Fever from “if it’s an all-out retro romp you want, this only fitfully delivers” to “an all-out retro romp!” would be a criminal offence, lawyers claim.
Simon Gorham, a solicitor at Boodle Hatfield, said: “The key is that the legislation says that any omission of relevant information is also unfair,” he told The Stage newspaper. “However, someone would need to make a test case to see exactly what the impact will be.”
Westminster City Council, which oversees half of London’s theatre district, said that it would contact promoters to inform them of the new law and ask them to stop using misleading quotations. “We would consider legal action if we felt that theatregoers were buying tickets on the basis of misleading endorsements,” said Audrey Lewis, of the council.
A survey carried out by The Times last year found that more than a third of theatres displayed highly selective quotes on their hoardings and some had extracted apparently glowing phrases from the middle of damning sentences.
A poster for The Hound of the Baskervilles at the Duchess Theatre quotes The Times’s praise of its “gut-bustingly hilarious and liberatingly reckless brand of zaniness”. But Donald Hutera, who awarded the show just three stars, said that the actors had yet to achieve such zaniness, and “only then will the show truly levitate”.
One of the most extreme examples in recent months was a quote from The Observer’s review of Sinatra. The hoarding said that the paper had praised the show’s “energy, razzmatazz and technical wizardry”, but the reviewer, Sean O’Hagan, actually wrote: “I couldn’t help feeling that, for all the energy, razzmatazz and technical wizardry, the audience had been shortchanged.”
Anthony Pye-Jeary, whose company, Dewynters, used a one-star review from The Timesto endorse We Will Rock You, defended the practice: “If the words are in the review, that is invariably fair game. If a show hasn’t got any good reviews, you put up the best you can . . . We’d be a bit bonkers to use the negative stuff.”
Nick Allott, managing director of Cameron Mackintosh, said that the new law would put a stop to promoters who regarded selective quoting as a game. “If you take liberties you’re asking to be shot down.”
Sharp editing
“ Fans of Alyson Hannigan and Luke Perry will be ecstatic – their companions will just have to fake an interest”
— Time Out on When Harry Met Sally
“For all its stunning looks – the massive plasma-screens are killer-diller and all the cast have good shoes – We Will Rock You is just too straight. The script remains little more than two-minute blasts of knob gags and misplaced polemic between songs, and the musical numbers have nothing to do with the script”
— The Times on We Will Rock You
“Frank Loesser’s great musical from 1950 is hilarious . . . Grandage’s production often falls somewhat flat . . . The orchestra sounded as if they were all trapped in one loudspeaker”
— Independent on Sunday on Guys and Dolls
“ Dancing in the Streets will be perfect for hen parties, Motown addicts and for a sweaty summer bop. But it is not drama, may not even be proper art, and real music lovers will get a more satisfying hit from attending a proper concert”
— Daily Mail on Dancing in the Streets
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I think current laws and standards are adequate, they should just be better enforced. It really depends on how a quote is used. The Dancing in the Streets quote above is completely fair. The Dail Mail does indeed endorse the show for "hen parties, motown addicts" etc. It is not a mis-quote, nor is it misleading. It's actually very specific. The Guys and Dolls quote IS misleading however - but it would be fine had they included the full sentence "Frank Loessers great musical from 1950 is hilarious " to make clear it is the work, not the production, being referred to.
JonB, London, UK
I say to the EU legislate and legislate
Monty Haynes, London, England
Tony, Birmingham,
Theatre might be more likely to survive if it stopped lying to its customers.
To be honest, Ive always been amazed that this sort of thing hasnt already been banned as misleading advertising.
Dave Hinton, London, England
Critics seem to feel that shows are fair game and pick on one aspect they can criticise and not judging it as a whole. So perhaps it is sauce for the goose. No-one takes any notice of the hoardings; it's all part of the fun. It's time to make critics subject to legislation. It would force them to take as much care with their words as most authors do.
Derek Smith, Brighton, UK
Really what is the fuss about? European laws are treating everyone as idiots. How many people rush into a theatre just because of the hoarding outside the theatre? And if they do, so what? I'm a bit of a theatre omnivore and sometimes, bad plays are just as enjoyable as good ones. These sort of practices have been going on for years and the theatre needs all the help it can get to survive. So I say to the EU - BACK OFF!!! and stop trying to legislate and legislate ad nauseum.
Monty Haynes, London, England