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The BBC has spent almost £36 million more than planned running its family of websites in the past year, it was disclosed yesterday.
The site had a budget of £74.2 million but spent £110 million at a time when commercial rivals are already complaining about the impact that the public broadcaster is having on their businesses.
The budget overspill, uncovered by the BBC Trust, the corporation’s regulator, was described by that body as “a serious breach” that stems from “a lack of financial accountability” in the way that BBC websites are run.
Jeremy Hunt, the Shadow Culture Secretary, said that the review showed that “significant changes were needed to the way bbc.co.uk is run” and said that he expected the corporation to cut back its spending. “The test will be whether we actually see bbc.co.uk withdrawing from areas that the market is able to provide,” he added.
BBC-owned websites are the most popular British-owned destinations on the internet bbc.co.uk is the third-most-visited site in Britain, after Google and Microsoft-owned sites, attracting 16.6 million Britons monthly, according to figures from Nielsen Research.
Technology spending to support BBC websites was wrongly allocated elsewhere, in an error that amounted to £13.8 million; while employee costs were £11.1 million higher because people who were working to support bbc.co.uk’s activities were being placed on other budgets. Readjusting the figures means that budgets elsewhere will be cut.
Don Foster, the Liberal Democrat culture spokesman, described the budget breach as an indictment of the way the BBC is run. “A cocktail of overspending and budget mismanagement has led to this huge increase. Not only has the BBC lost track of a phenomenal sum of money, but this mismanagement will now directly impact on the future development of this popular service.”
The BBC Trust decided it would adopt “a cautious approach to new investment”. The BBC wants to increase its online spending by £39 million next year to invest in better technology, and spend further unspecified sums on controversial local video news services and education sites for six to ten-year-olds.
If all were approved that would take the BBC’s online budget to well over £150 million, although Patricia Hodg-son, a member of the BBC Trust, said that the local news and education services would be subject to a “public value test” to see if they had an unfair impact on commercial rivals. Cash-strapped regional newspaper owners are unhappy that the BBC could take online readers away from their sites.
A statement from the BBC’s management said that the budgeting problems were “regrettable and we recognise the need to address this” and had arisen because employees who worked on bbc.co.uk were spread across the corporation.
Elsewhere the BBC Trust gave the bbc.co.uk site a largely positive review, describing it as an “excellent service that is highly valued” by the public, although “more needs to be done to ensure that all parts of bbc.co.uk are distinctive” from commercial offerings.
However, unlike the last review of the service, led by Philip Graf, the trust did not recommend that the BBC close any sites. Mr Graf’s review in 2004 forced the corporation to close websites covering fantasy football, event listing and soap opera gossip.
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The BBC have by far built the best website in the world, and set a quality standard that others look up to, something we should be proud of.
The public has no idea about the infrastructure costs involved in something like iPlayer. Just because the software is free, they think the whole thing is.
Neil, Swindon,
Absolutely the best and most informative website. Stop complaining and enjoy the site. Without doubt, worth the money. Carry on with the investment.
Gilop, cardiff,
Discerning consumers will have long rejected the moronic and intrusive ad breaks of lesser broadcasters. Travelers' will freely acknowledge that there is not another broadcaster in the world who can hold a light to the BBC's high, innovative standards. Be proud of the UKs prowess in broadcasting.
Peter Black, Moulins, France
I think bbc.co.uk is the best website ever with absolutely no competition. Other tv websites are completely useless and very frustrating whilst trying to navigate. The costs should definitely be monitored but pls don't change a format that works very well. BBC leads the way with its website.
Betty McGrath, Manchester, UK
One of the best bloody web sites in the world.
One of the most innovative web sites in the world.
People should be praising the BBC not complaining. But I guess that is what happens when you get these sort of people on oversight boards that have no clue about modern media or technology
Paul, Toronto, Canada
I think this is more an indictment of their financial management than that of website spend. I use it a lot and find it extremely useful.
Nick Russell, Pinner, UK
The BBC is unique and respected throughout the world. Its online service brings choice and convenience. It deserves praise for its efforts as it continues to raise the bar. As far as rivals are concerned its quality not quantity that the public want.
Ted, Florida,
Why oh why do we need to pay for this from our licence fee.
Surely this is a perfect example of a cost that could be funded from on line advertising.
Gordon, Witney, Oxon
For those of us stuck in front of a computer for large parts of our lives who can't TV all day having the BBC invest heavily in their web presence means that at least we get good value out of our license fee. The BBC site is supperior to the competition, who should try innovating instead of moaning!
David, Welwyn Garden City, UK
Of course they do, so they can pay themselves more money and still keep the same services.
Nicola Clubb, bournemouth,
I'd rather kids and adults were spending more time on bbc.co.uk than many other worrying websites - again the BBC is something to be proud of and being at the forefront of internet development is a good thing.
Shame the real support isn't there and they have to hide spending inside other budgets.
Sam Redman, London, UK
No wonder they always want a large increase in the TV Licence!
David Leslie, Perth, Scotland