James Charles
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Millions of current account customers face an increase of up to 20 per cent in monthly fees as banks seek to boost revenues before a ruling by the Office of Fair Trading (OFT) that could cap overdraft charges.
An estimated seven million consumers, already squeezed by soaring food, fuel and utility costs, will see the monthly charge for their current accounts jump as banks look for new ways of raising profits.
Royal Bank of Scotland, NatWest, owned by RBS, and Lloyds TSB are all raising monthly fees for customers. The rise will hit those who have signed up to packaged current accounts, which include extras such as travel and mobile phone insurance, to justify the monthly fee.
About two million Lloyds TSB customers with Gold and Platinum accounts experienced monthly charge increases of £2 to £12 and £17 respectively on May 1. The bank is the market leader in packaged accounts. It recently appointed Helen Weir head of retail banking; however, the decision to increase charges was made before she joined the bank.
RBS and NatWest are increasing charges by 95p on the Royalties and Advantage accounts. RBS increased its charges on May 5, and NatWest is to introduce the new fees from May 31. NatWest customers with an Advantage Private account will see their monthly fee rise by £1.40 to £19.95.
There has been a huge increase in the number of customers opting for packaged accounts, and an estimated 40 per cent of RBS and NatWest's 14 million current account customers pay a monthly account fee.
Lloyds TSB, RBS and NatWest are part of a group of banks and a building society considering an appeal against a High Court ruling at the end of last month that allows the OFT to investigate overdraft charges levied by banks on customers who exceed their limits. The charges, which the OFT believes are disproportionately high, can be as much as £39.
There is speculation that the banks will be forced to consider other ways to raise money, including ending free banking for all customers, if the OFT is able to force a cap on overdraft fees.
David Black, of Defaqto, the financial analyst, said: “The current account market is going through a lot of changes as a result of the OFT court case. If the conclusion is that these charges are too high, the OFT could seek to force banks to reduce them. If that's the case, banks have to look for other ways of making money.”
An official of the OFT, which is also about to release a market report into the retail banking industry, said that it feared a “waterbed effect” if overdraft charges were capped, whereby a fall in certain charges would serve only to push up charges elsewhere.
The three banks have defended the move, claiming that the higher fees reflect an increased range of benefits offered to customers. They also said that customers must choose to open the accounts and point out that the Banking Code prohibits banks from transferring customers from free accounts to fee-paying accounts without their permission.
A Lloyds TSB official said: “Customers told us they would value additional benefits, and to cover the cost of these we have increased the cost of the Gold and Platinum accounts. Our added-value accounts are extremely popular with customers and continue to offer very good value for money.”
A NatWest official said: “The packaged accounts offer our best-ever potential savings for customers with the addition of new features, and this has been reflected in modest price rises.”
Almost 1,000 jobs will be lost in Cumbernauld, North Lanarkshire, with the planned closure of a call centre for the Barclays Goldfish credit card. It employs about 900 people, and a further 90 employees at the Canary Wharf head office will also go.
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Banks employ computer programmers so why don't they get the computer programmers to write software that simply does not pay direct debits when a customer goes overdrawn OR, take debit card payments immediately! Of course they cant allow that because then no one would go overdrawn!!!!!!!!!!!!!
Peter, London, England
I don't think a bank per se is a reputable business. One should read the history of banks to understand this. But the rule should be NEVER BORROW MONEY and only spend what you have. Recessions are ALWAYS created and they never happen on their own, banks have something to do with this.
Giancarlo, London, England
The economy, and most of us eventually, would be worse off if banks didn't pursue profit - that's what a free enterprise economy, with choice, is all about!
Consumers should wise up, stop moaning, manage money (and their bank) properly, exercise free choice and vote with their wallets. It pays.
Richard, Melksham, UK
Ya can't have it both ways. Suppose "free banking" relied upon debtors paying high overdraft fees. Take that away, and "free banking" goes too. No more free cash withdrawls and plenty of bubbly at the shareholders meeting. Do you work for nothing qed London? Of course not. Why should the banks.
Lang, London,
The banks are increasing their fees to recover the sub prime rate losses.. The banking system is an evil system that controls our lives. Interest rates and fees fluctuate greatly destroying long term planning for families and businesses. A nationalization of banking could be an alternative.
Jim Wills, Brisbane, Australia
All I will do is switch to a non fee-paying account & (as I presently do) never go overdrawn. Simple! OK, not for everyone but if you have a current account paying 0.1% interest, your bank is already making your money shrink in 'real terms'. They couldn't justify fees on top of those accounts
Alistair Kipling, Birmingham,
Banks maximise profits, otherwise, who would invest the money that they lend out? Considering that most of our pensions are invested in equities, I want them to chase profits!
Time for the 'Victim Culture' in Britain to end. "Aww, it's the big bad bank's fault that I can't manage my own money".
Billy Spleen, London, UK
Why can't the OFT or the courts tell banks to do like so: if a customer makes a transaction that would exceed their available balance or credit/overdraft limit, simply deny the transaction instantly, automatically, there and then. No cost to the bank, no cost to the customer. Nobody thought of that.
Dino Mavridis, Manchester, UK
Does the OFT care about people or does it just like taking on big industries? Remember when credit card companies were challanged about it's charges they put up interest rates by 6%!
Please OFT keep your nose out of things, unless you start thinking of the consequences for the masses!
Jason Day, Bury St Edmunds,
My advice is: walk away. If your bank raises fees, change the bank. Take your business away.
I thought that UK was a market economy, but it seems to be an economy based on monopolistic profiteering. There is no competition. Public services are licensed for private profiteers. Where is the market?
qed, London,
20% ??
I received an account charges revision notice from NatWest (RBS) recently and many of their individual item charges have doubled that's a 100% increase, not 20%
Good job there are many value banks to choose from. Goodbye NatWest.
MikeS, Leeds,
If Asda, Sainsbury's Tesco and Morrisons simultaneously announced similar price rises on key products; with no apparent change in the input (wholesale) cost; we would suspect collusion.
The OFT must have another good long look at the High Street Banks.
Graham W, Congleton, UK
Time for the big UK banks to be split up - this would increase competition and reduce costs.
Time the competition commission acted. The USA has thousands of banks yet in the UK we only effectivly have six.
As long as the oligopoly is in place consumers will be fleased
John, Twickenham,
In the latter 1980's the banking community in the UK saw the emergence of Building Societies as "Banks." Customers saw the transaction delay extended from three working days to process transactions increased to five working days. No cus. service and no service futl stop - A oligarchists community.
Shaun, Canterbury, UK
I am discuted with Lloyds tsb because 2 weeks ago I went £39 overdrwawn and they charged me a daily fee of £15 and a monthly fee of £15 so I ended up after a week paying £90. its a discrase it should'nt be alowed.
steven, bridgend, wales
It's becuase we took away them extortune bank charges, they did warn they would do this.
At the end of the day, we put the money in the bank and they, the bank, makes profits off of your money by investing it.
They are just greedy elites trying to push us further into credit crunch.
Andrew T, England, UK,
Nat West is ruthlessly punishing customers right now. Accidentally exceeding overdraft limit will cost you hundreds of pounds if you have direct debits. It's about time this bank was renamed... NAT THEFT!
Martin Fluck, London, UK
These accounts didn't 'represent value for money' anyway, as most of what they offer is cheaper, or free, elsewhere. So if you have one of these accounts change to something else..
David Leslie, Perth, Scotland
This is discusting behaviour by the banks. The credit crunch has effected individuals as well as the business market and increasing fees on accounts merely aids the business pocket but deepens the consumer's problems.
Rebecca Wardle, Nottingham,
Consumers have choice - you dont have to pay a monthly fee. (Dont tell me its difficult to change accounts I've done it a couple of times over the past few years).
There are remarkable differences in the accounts on the market. Of course the banks will just raise charges elsewhere.
Clive, Milton Keynes, England
Well done OFT, ensuring all those incapable of managing their finances and then whinging about the clearly stated penalties can do so with impunity. Now we, who have played by the rules, pay the price. The OFT, friend of the profligate and stupid.
mike gee, bournemouth, uk
The banks will be forced to become more realistic wether they like it or not. This ought not to include "Making more money".
I urge everyone to use their power as a consumer to directly show these dangerous institutions just how much money we think their so-called services are worth.
Henrik Jonsson, London, UK
It was obvious from the start that this is what would happen. The banks provide a service. It costs. They charge. We pay.
Formerly the paying was done by people who took our money without showing any ability to repay. Now they can take it for free, and WE will have to pay for THEM.
Thanks OFT
Richard Cooper, Dunstable,
The banks should be broken up, there should be increased competition in the most profitable retail banking sector globally.
If one party were to make this a policy pledge they would surely win by a landslide?!
The banks are the cause of this mess, why should they get away with this?
Nick, Henley On Thames,
After decades of bemoaning the plethora of huge fees levied by the main high street banks. and watching them declare ever soaring profits, the penny eventually dropped. Leave your PLC bank! Simple. Because PLC banks' No:1 priority is always to increase its profits - through you. Don't whinge; leave!
Richard Sullivan, London, England
The robbers have ALWAYS been in charge of the banks.
phil, London,
Surprise Surprise.
Not happy at £111 per second profit they make from the consumer,(recently reported on this site) they legally pilfer more and more from the consumers pocket.
Wouldn't surprise me if the Government don't pick up the tab anyway.
Seems to be par for the course
Louise Hardy, Mirfield, West Yorkshire,
Victor, Good thing you are not the Emporer, or we'd end up with an economy as dire as that of France (10%+ unemployment, no chance of a decent career unless you went to one of the Grand Ecoles, constant strikes, dog poop in the streets).
John D, London, UK
But Victor is not the Emperor! Perhaps it is the likes of him that is why we don't have an Emperor. But neithe does France or Cherbourg
William, London, UK
Are the robbers now in charge of the banks.
No regulation exist for a service that most of us can't live without because our employers do not pay in cash. Then companies like BG charge extra for people not using direct debit.
It is just grand thief with the blessing of the government.
Total rip-off
lauren, London, Uk
Banks do NOT have to "look for other ways of making money." They need to accept that lower profits are the future and the norm, if they wish to stay in business. If I were Emperor, I would limit all profits by all businesses to 5% and interest rates on loans to 2% maximum.
victor compton, Cherbourg, France