I too have had my card withdrawn, when I have never defaulted on a payment, had in fact got a £0 balance and was recently approved for a loan to cover home improvements because of my excellent credit rating. It's very wierd.
Liz, London

Liz , London,

Adrian just doesn't seem to believe that Egg is getting rid of non-risky customers - and in a way, I don't blame him! It does seem ridiculous.

I have zero debts, had only one credit card (my Egg card), paid off in full every month, and at least a couple of times a year spent a couple of grand on it (usually holiday, or a computer). Am on the electoral register, have no credit searches on my record (either Equifax or Experian), have a rating of 997 out of 1000 with Equifax. I've got ZERO defaults or arrears on ANYTHING, and haven't had since my student days 8 years ago. I have a city salary over 150k, and save well over 50k a year.

I really don't mind Egg deciding I'm not making me any money - but I do resent them lumping me in the 'credit risk' category. Just a letter saying we're closing the account because we don't make enough money from you is fine...

Looking forward to First Direct with there great 24 hour UK based call centres! No useless voice recognition systems...

Marcos, London,

Interesting, I've been an Egg card holder for years but rarely (like years between uses) ever use it. They didn't cancel mine, I wonder what criteria they are applying ?

Chris, Bristol,

I too have been with Egg for almost 10 years and was horrified to receive a termination notice without any nicities claiming that termination was due to my credit history when in fact i have never missed a payment and pay off in full. They are hiding behind this guise and an investigation should be conducted into the duty of care this bank owes its customers! I would urge others to protest before they too get the chop!

anna , london, uk

Banks are not savvy with customers because they are retail.
They do not understand the value of interaction from the prospect or client...why??... because they wait for someone to approach them.
Bottom line... typically yound untested managers make usually bad decisions...and they either are fired and then look for a real job.

gg, Scottsdale, USA, AZ

Citigroup have last month reported a $9.8 billion sub prime loss (bbc) and slashed 1000 jobs in London, and now are obviously cutting those customers who don't make them 'enough' profit in an attempt to salvage the position.
I have been an Egg customer for 9 years, no adverse credit anywhere, have held a variety of different loan and insurance products, although I have only used the card in the past few years to take advantage of the 0% balance transfer deals then repaid the balance in full. By all means cancel the card if I am no longer a profitable customer, it is the right of a business to choose its customers, but please don't hide behind the pretence that I am a credit risk, I just don't meet your portfolio requirements. At least be honest about it. I suggest we shout to make ourselves heard and boycott all Citigroup products, not just Egg. What's next?

Ruth, Milton Keynes,

By revoking the credit line of customers that have assets with Citi, the bank has taken away a potential recourse / offset in the event that those same customer's withdrawels of assets on deposit become restricted or otherwise inhibited by the bank.

Greg, Denver, Colorado

For those people who are prudent and pay the balance of their accounts off each month, and have been warned they may have their cards withdrawn,I suggest they apply for a new card through the Supermarket they purchase their weekly shopping.Supermarkets are falling over themselves to get your business. They no the terrible consequences to their business if they withdrew credit cards from the very customers they rely on for their business to succeed

S.L.Green, Colchester, UK

High risk customer!??! I have only £2300 on two cards that I pay on time every month (just over the minimum amount) and a salary of £40k+ and I get this letter saying that my cards are going to be cancelled!??! I checked my credit rating and there is nothing wrong ! If anything I thought I would be a good customer as they make money out of me! Guess I'll pay both cards off at the end of the month and move my savings elsewhere..

mark, Bradford, UK

It's all UK politician's fault. Credit card business might disappear in UK in the future for two reasons:

1. Those idiot politicians made bankruptcy easy. Card companies incur huge losses as more people filed for bankruptcy. Burden of managing debts are shifted to lenders, rather than borrowers. What a joke?

2. Interchange fees charged to merchants were lowered by the government. Card companies no longer getting paid for the services they provided to the consumers and merchants.

I am just surprised it took so long before card companies finally decided to cut the loss

Frank, Tallahassee, FL

Like many others whose card is to be cancelled by Egg despite being an excellent 'risk', I am angry that they pretend this has nothing to do with profits, which it obviously has. We also used Egg for insurance and other financial services. No more. May they sink to where they deserve. Pity the poor staff. And complain to them and the FSA.

Dennis Walder, London,

If you have access to internet banking it is easy to move
Money around if your bank fails to provide you with the best rates and service
It is the customers who provide the banks with funds to invest and they waste millions each
Year in writing off bad debt bye EGG

GERARDFORRY, glasgow, scotland

Egg have written to me as well withdrawing their card yet I have never missed a payment with Egg and have worked within my credit limit. At the moment I owe them £1240 and have a debit of £840 being paid to them monthly. Equifax and Experian rate me as a very good/excellent credit risk. I have not missed a credit card payment in years with any lender. I also have no decrees,ccj's, defaults in fact I have an impeccable credit record.

Here is the strange bit though. A friend of mine who through lack of work is almost out of cash was sent a new card this morning.

It is nothing to do with risk. It is simply who they can make money out of.

Hope it comes back to haunt them.

Martin Morris, Glasgow, Scotland

Hopefully this will signal the end of those appaling "only a signature required" unsolicited cerdit card applications through the post - which I have thought for a while should be illegal.
Also if as seems to be claimed in other postings EGG/Citibank are penalising those "prudent" credit card users who pay their account soff every month - have they considered that these are likely some of the corporate employees using (at the moment) the corporate Citibank Cards....

Mark, UK, UK

I am an egg customer with a zero balance and 3 savings accounts with egg.

I have double my credit limit in savings with egg, have no mortgage, no debts and earn a higher than average income. I got the letter canceling my egg card and I have asked for the information egg have on me under the data protection act. I suggest other people do the same.

My savings will be withdrawn on Monday.

Gary, Colchester,

Credit card companies are not charities, they are in business to make a profit for their shareholders, just like any other business. If you pay off the full balance each month there is no interest charge, so where is the profit for the company.

Also, if you pay off the full balance each month, what's the point in having a credit card? You could just pay for everything as you go by using a debit card. Using a debit card would also avoid the 2% charge which many companies charge their customers for paying them with a credit card, for online purchases for instance, because there is usually no charge for paying with a debit card.

One of the greatest things that could happen for the financial well-being of people generally, and for the health of the economy as a whole, would be for everybody to stop using credit cards altogether. This country is awash in a sea of debt, and it's getting worse.

Ed Dirben, London,

Well,well. First Marks & Spencer & Tesco decide not to accept cheques in payment for goods; now credit card companies may refuse cards to people who are creditworthy preferring those who borrow and cannot pay them back so they are charged usurious rates of interest.Talk about a rock and a hard place!
Can we still buy things for cash?

Peter Hayes, macclesfield, cheshire

The profit for the company is in building a relationship with customers who in the main have about 8 ( on average) financial products, many of these will be with different organisations so providing a credit facility is one way of engaging customers in having more profitable holdings with a particular financial institution. Even if a customer pays off the balance each month the bank gets an average of 1% of the value of every transaction that the non profitable customers charges to the credit card so hardly a small amount of cash for all of these customers who are being branded as non credit worthy. Why else would they offer cashback up to a maximum of £200 on these cards, I wonder how they are going to pay this back to customers who have earned it and are now being terminated. This 'bank' has no interest in developing relationships with customers and does not deserve the two million credit customers it has. Take your savings, mortgage and credit elsewhere to someone who cares ...NOW

Dave P, Manchester, UK

Q: "Also, if you pay off the full balance each month, what's the point in having a credit card?"

A: Payment protection, interest free period, and other bonuses like airmiles.

Charlotte, Nottingham,

What's next....Supermarkets banning shoppers because they don't spend enough per week?. Public houses refusing to serve people who aren't planning to spend all night in their establishment?.. or.. banning people from buying the Sunday Times because they never get the chance to finish it before the next Sunday?

Dion, Corby, Northamptonshire

Well, Ed, if you think about it you might realise that up to 30 days' free credit is worth taking advantage of. I always pay off my credit card at the end of the month - and no, of course I don''t use it when there 's an extra charge (unless the extra protection of using a credit card for a large purchase online warrants this).

I have no problem with Egg only wanting to deal with profitable (i.e. debt-ridden) customers - it's the attempt to spin this as getting rid of high-risk customers which is dishonest, and it will backfire on them. I don't expect my card provider to withdraw my card, as they will immediately lose all the other business, current and future, I do with them.

Anthony Walker, Oxford, UK

Egg was a marginal provider which was taken over by Citigroup. Citigroup is a failing bank with the biggest losses in the history of banking - (income in 2007 $3.62 billion, losses in sub-prime $30 billion revealed so far with probably countless billions concealed). The recall of a few credit cards is a transparent diversion to take the minds of shareholders off the cataclysmic insolvency which this bank will eventually reveal. Fiddling while Rome burns.The crash of Citigroup will make Northern Rock look small-time, small-change provincial. If you only have credit card with this inept bank, thank your lucky stars. Some people have shares - mainly the Abu Dhabi Investment Authority and Prince Al-Waleed bin Talal of Saudi Arabia - when they pull the plug the queues will start forming. Your credit card is infinitely small beer. The directors of Citigroup are staring into an abyss the like of which hasn't been seen since the Great Depression. Their action today predicates a run.

eric campbell, harrogate, uk

Just want to say, I have had both my Egg Cards cancelled. Have never missed a payment & according to Experian I have an excellent credit rating with a score of 999 out of 1000 which means I am very low risk.

Jo Richardson, Wandsworth, LONDON