Lucy Bannerman, Steve Hawkes
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Two thousand couples who have wedding lists with the online gift service Wrapit face losing £5million of presents after the company was put into administration.
Newlyweds face the difficult task of contacting an estimated 100,000 guests to tell them to try to reclaim their money for presents now unlikely to grace the couples’ marital homes.
Guests who used a credit card to buy gifts costing more than £100 should have little difficulty getting their money back. However, at least 20,000 people who are thought to have used debit cards have been told that their best hope will be to add their names to the company’s long list of creditors.
Angry brides, some in their wedding dresses, plan a protest march tomorrow to the headquarters of the HSBC bank, which the company blamed for its collapse.
Until yesterday, Wrapit boasted of offering the “ultimate wedding list service”. It even advised betrothed couples on its website that “there is one time in your life when you just have to grit your teeth and get down to some serious receiving”.
As news spread of the company’s demise yesterday afternoon, scores of disgruntled newlyweds complained on internet forums.
“God I feel so embarrassed about this,” one bride declared.
The online firm, which handles around 2,500 to 3,500 wedding lists a year – each worth on average £2,800 - appointed administrators after spending the past few months struggling to refinance.
The eight-year-old company blamed HSBC bank for withholding its credit and debit card income, leaving it with a cash crisis.
In an e-mail to customers, Peter Gelardi, Wrapit’s managing director, said that it would cost HSBC about £4 million to refund the 80 per cent of purchases made with a credit card or Visa debit card.
He claimed that the cost of fulfilling the orders was £1 million less than the refund charge, but said that the bank had refused to cooperate.
“HSBC now have it within their power to minimise the pain caused to 2,000 couples (and, probably, 100,000 of their guests) and ensure that no Wrapit customer loses any money,” he said. “As things stand, they will not take it.”
Mr Gelardi told The Times: “It is a terribly sad situation and I really feel bad for all the couples who have had the disruption and embarrassment at this time.
“If HSBC were able to take a more pragmatic view, and use this money to fulfill these deliveries, then all the couples and their guests would be happy. But sadly we are not a big enough company to make them inclined to change the rules. It’s a ridiculous situation.”
The news came on the same day HSBC, Europe’s largest bank, reported half-year profits of £5.1 billion - nearly £27 million a day. Its chairman insisted the group was facing the “most difficult financial markets for several decades”. Profits were 28 per cent below the same period last year An HSBC spokesman said: “We did what we could to help Wrapit and it certainly and quite obviously isn’t in our interests for it to go into administration. Faced with its worsening financial situation, we had no other choice.”
The Trading Standards Institute has advised couples and customers to formally register as a creditor of the company as quickly as possible by writing to administrators KPMG. Customers were also urged not to descend upon the company warehouse in West London, or any of its 15 showrooms across the UK, which have now closed with a loss of 100 staff. KPMG said customers who believe they may be owed money should call 0844 770 1301.
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Because of this risk, we avoided Wrapit (and other firms that take your money and source your presents) . We thought we'd be safer with a site like www.gift-lists.com that manages your wedding list without taking any cash at all.
Sadly for those who lost money it seems we made the right decision.
Argenta, London,
Not sure why the brides and grooms are so keen to blame HSBC, seems more like a case of going after the entity with deep pockets. not sure why anyone would use wrapit, either, what did it offer than john lewis didn't. i have little sympathy, weddings should not be spoiled by an absence of gifts.
Nigel, London, UK
With this half-year's profits standing at over 5 billion I am at a loss to know how HSBC management can sleep at night after causing so much unnecessary stress and misery to so many of us. Wrapit have done all they could to avoid this but to no avail. Thanks for nothing HSBC.
Sophia, Brighton,
what kind of finks ask for presents?we never did, if asked we said bring a bottle over when you next visit
peter c, devizes, wessex
Mark's comments are offensive. It's immensley upsetting to think that our friends have collectively spent many thousands of pounds, which have vanished due to greed for HSBC and Wrapit's Directors. It is their loss, that is true but HSBC's shame. Join the protest tomorrow at 4 pm at HSBC 8 Canada Sq
Felix, London,
Why is everyone putting the blame on HSBC. Seems like poor management by the company and they are using the bank as an excuse.
Joe Morris, Gosport, UK
The finger of blame should only be pointed at WRAPIT and what can only be described as modern day theft. If you were a lender would you continue to bail out a company who had not made a profit for 6 years? It is about time they admitted their wrong-doings and paid the consequences - refunds/jail?
Alex Hunter, Reading, England
I am entertained by the selfish grooms above. Surely getting married, not getting a toaster, was the point. The people who should be most upset are the ones who paid for the presents. The recipients have not lost anything at all, apart from a bit of face in using a pretentious wedding service
Mark, London, UK
My new bride Sarah and I have been left devestated by this, I won't go as far to say that it has made getting married pointless but it has certtainly taken the shine off what was otherwise an excellent day
Mike Roberts, London, UK
So HSBC reckon these are the hardest financial markets for years. What they really mean is its not quite so easy to make pots of gold as usual.
As for falling profits, it appears 1m is due to their intransigent stance on Wrapit.
Most of the creditors money will end up in KPMG's bank account
Robert Kingsbury, Leeds, England
It's is, unfortunately, much more important that HSBC is a tough, solid bank and that ultimately HSBC DOES NOT FAIL than that shoddy merchants do not fail. Look at the amazing amounts of pain when a whole bank fails. Consumers have to start operating with eyes wide open. Buyer beware.
John, Salisbury, Dorset
Wrapit should be blamed for continuing to trade when they knew they were in trouble. The fact that they did not send donations directly to charities is appalling. My husband & I may not get our gifts but we're not "devastated". We weren't murdered on our honeymoon - let's keep things in perspective
JB, Harrogate,
This is a terrible shame, we used wrapit for our wedding list last year and they were superb, all presents delivered on time, no hastle for us or our guests, and a free bottle of champagne included with our delivery! Not sure what went wrong, but crdit where credit is due
Chris, Alton,
This adverse publicity will probably cost HSBC more than the three or four million they wanted to save.
Chris Claridge, Singapore,
This company was failing from 2006, when the UK economy was booming, and HSBC continued to support while it bled cash then. Giving wrapit more cash now to fufill orders (when they struggled to do that when they were fully operational) would lead to more problems. Sometimes enough is enough.
OJ, Hong Kong, Hong Kong
Thankfully I'm not affected by Wrapit's demise, but how did HSBC have no other choice when it would cost £1 million less to keep Wrapit afloat? I'm glad I don't bank with HSBC - over £5 billion profit - thanks to paying many of their workers buttons - and they're still complaining it's not enough.
David, London,
This is truly upsetting. HSBC attempted to ruin my honeymoon by their shocking service. Having cancelled all my accounts, I thought I'd escaped them. Unfortunately not - my wife is devestated that the vast majority of our gifts are absent, despite being married in February. Shame on HSBC.
NW, London, UK
HSBC are within their rights to hold this money as this was part of the contract based on the risk assessment of the company for the card processing which held true! harsh I know but that's how it works for everyone - try asking the airlines!
matty, frankfurt, germany