I've beein living in the UK for a year and a half, and I feel that the service here is virtually non-existent. There's a fundamental difference between a Confucius culture and a culture where individualism is at the forefront. So much effort goes into making things work the way they do in Japan.

Haruna, London,

My wife isn't Japanese, but she's Asian and we met in Dubai before moving back to the UK 4 years ago. She is from the Banking industry at the top customer services level. Ever since we settled here she seems to find the customer services rendered by UK companies, well below expectation.

Gerald, Twickenham, England

My wife too happens to be Japanese, but that aside, some cultural realism needs apply here. For sure, the British could learn from Japan's sense of national identification - while avoiding their xenophobia against the "gaizins" (even if only with 1.6% foreign-born and most of them Koreans)

anthony, nyc, us